• June 4-6, 2018

    Omni Frisco Hotel, Frisco, TX

  • About The Event

    Join the industry's first and only conference tackling the unique challenges of First Party Collections, Outsourcing, and Customer Care.

     

    There is no better networking and idea-sharing event for creditors and first-party agencies.

    Technology & Strategy

    Improve your consumer experience and increase interaction with discussions in technology and strategies.

    Innovative Ideas

    Learn from the new line of speakers we bring to each year's events.

    Open Dialogue

    Join your peers and engage in collaborative, interactive sessions, not lectures or infomercials.

  • AI & Customer Preferences

    There's a lot of speculation about how customers want to stay informed and how AI and general innovation can help us succeed in solving the customer, efficiency, and loss trifecta.

    Robocall

    Blocking

    It's an undeniable threat to our traditional business model. Here, you'll get an in-depth review of the work being done to protect customers from losing contact with us and vice versa.

    Digital Disruption In Collections

    Open your eyes to the future of digital collections and the growing demand for a change to the traditional business model (call reduction, self-service negotiation, etc.)

    TCPA Law Reviews & Consent

    Gain critical insights from recent TCPA rulings to obtaining, revoking and transferring consent. How can we get better so we can continue to innovate and evolve?

    Call Monitoring & Evaluation

    Balancing the customer experience, compliance and collections effectiveness.

    Agency Management

    Find out if you are over or under investing with out bench-marking study on agency scorecards and oversight from across the industry.

    Become A "Best Place to Work"

    Learn how to reach new levels of workplace excellence and increase attraction, retention and financial performance.

    Disaster

    Recovery

    Mishandling customers during disasters can compound an already challenging and stressful time for them and poses tremendous risk to the relationship and the company's reputation.

  • Testimonials

  • "Most beneficial conference I have attended"

    Clay Barker - Senior Manager, Operational Excellence at Monitronics Security

    "Absolutely a conference that will go in my budget next year"

    Dawn Wierzbicki - Chief Sales Enablement Officer, ERC

    "This conference encouraged real discussion"

    Dusty Whitesell - LiveVox

    "An opportunity to meet new potential vendors in a ​low-stress environment"

    David Guy, VP Collections and Customer Service, Conns Home

  • Some of Last Years Attendees

    260 Attendees

    Over 120 Organizations

    Affinity Global

    Ally Bank

    American First Finance

    ARS National Services

    AT&T

    Bank of America

    BCA Financial Services

    Cox Communications

    Crescent Bank

    DirecTV

    Discover Financial Services

    Elevate Credit

    Eversource Energy

    Global Receivables Solutions

    GM Financial

    Hilton Grand Vacations

    Home Credit

    Liberty University

    Nolan Real Estate

    Performant Corp

    Radius Global Solutions

    Sallie Mae

    Sprint

    State Collection Service

    Teleperformance ARM

    T-Mobile

    Trinity Health

    TXU Energy