• Agenda

    Monday, June 17

    6:00 - 7:30 PM - Opening Reception

    Tuesday, June 18

    7:30 - 8:00 AM - Registration, Breakfast & Networking


    8:00 - 8:15 AM - Welcome & Opening Remarks

    • Amy Perkins: President, insideARM

    8:15 - 9:00 AM - Keynote: From Innovation to Preparation: Planning NOW for the Future

    • Sheri Fitts: Founder/CEO, ShoeFitts Marketing

    9:00 - 9:10 AM - Thought Leadership Series: Never Miss The Opportunity A Disaster Presents

    • Cathal McCarthy: Corporate Advisor and Principal, Mac Sagebrush LLC

    9:10 - 10:00 AM - Forewarned is Forearmed

    Industry Outlook: A look back at where we've been, what's changed and how all of that can inform and prepare us for potential swings in future delinquencies and operational strategies.

    • Peter Ghiselli: VP of Collections, TransUnion
    • Alex Rhodes: Head of Operations, Marlette Funding
    • Ray Peloso: CEO, Katabat
    • Michael Meyer: Chief Risk & Security Officer, MRS BPO
    • Louis Summe; CEO, LiveVox

    10:00 - 10:30 AM - Break & Networking


    10:30 - 11:30 AM - Day 1 Breakout Discussion

    Destined to Repeat? Disecting the most recent CFPB rules release and what they mean for you. (Sponsored by Ontario Systems)

    • Stefanie Jackman: Attorney, Ballard Spahr
    • Gus Pelagatti: VP of Legal, TD Bank

    Things you know—and things you don’t—about digital - Rethinking the way digital can be used to interact with – and even incent – customers to maximize interaction value and increase pay rates is critical. Get a look at the future of the collection business and best practices that can help you transform no matter where you are on the digital journey. (Sponsored by TransUnion)

    • John Sanders: Partner, Bridgeforce
    • Michael Orefice: Director of Global IT, Bridgeforce

    Leading Millennials - As the workforce naturally evolves, so should our leadership. This discussion will take a look at what we know about millennials, their preferences and how best to ensure they're led in a way that results in high engagement and satisfaction. (Sponsored by LiveVox)

    • Issac Goldman: COO, Vertican Technologies
    • Jonathan Goldberg: President, National Recovery Associates

    11:30 AM - 12:30 PM - Lunch


    12:30 - 1:30 PM - Breakout Session

    Managing your TCPA Risks, with Emerging Technologies? - The latest on TCPA legislation and compliant text messaging strategies (Sponsored by Ontario Systems)

    • Rozanne Andersen: VP & Chief Compliance Officer, Ontario Systems
    • Sara Woggerman: Compliance Consultant, Ontario Systems

    Do These Numbers Bring You Joy? There's no shortage of data available, but using it to lay the groundwork for strong decision making is the difference maker. This session will provide insight and best practices to help your organization do just that. (Sponsored by TransUnion)

    • Ryan Neuweg: CEO, NeuAnalytics
    • Mike Hogan: Managing Director, Consumer Finance Group, PWC
    • Adam Mellem: Senior Manager​, Supplier Relationships, Toyota

    Is your compensation in line with the industry? The latest trends on base pay, incentive, total compensation and benefits. (Sponsored by LiveVox)

    • Mike Bevel: Director of Education, insideARM


    Tuesday, June 18 (continued)

    1:30 - 2:00 PM - Break


    2:00 - 3:00 PM - Robocall Blocking / Labeling

    Educating attendees on actions taken to date, industry best practices, dispelling myths and a look at what lies ahead.

    • Molly Weis: Director, Marketing & Communications, Numeracle

    • Marybeth Degeorgis: Sr. Director, Product Management, Neustar
    • Rebekah Johnson: CEO, Numeracle
    • Lavinia Kennedy: Director of Product Management, TNSI
    • John Ayers: VP of Business Development, First Orion
    • Jonathan Nelson: Director of Product Management, Hiya

    3:00 - 4:00 PM - Robocall Deep Dive

    Consult with solution providers to see how you can maximize your contact rates in this new environment.


    4:10 - 5:00 PM - Women in Consumer & Commercial Finance Networking Mixer and Preview

    Conference sessions are done for the day. Swing by for signature sangria drinks and mix with the brain-trust behind Women in Consumer & Commercial Finance 2019 (coming this December in Scottsdale, AZ). Went last year? Want to know more? Come see us. All interested parties are welcome.


    6:00 - 8:00 PM - Reception at Analog at Hutton Hotel


    8:30 - 10:30 PM - Afterparty at Kung Fu Saloon

    Wednesday, June 19

    8:30 - 9:00 AM - Breakfast & Networking


    9:00 - 9:15 AM - Opening Remarks

    • Amy Perkins: President, insideARM

    9:15 - 10:15 AM - Technology Outpacing the Law? How State Regulators in Arizona use a ‘Sandbox’ to Encourage and Oversee Innovation

    A look at how to become increasingly innovative in the face of outdated and slow to change regulations.

    • Joann Needleman: Attorney, Clarkhill
    • Shane Foster: Senior Litigation Counsel, Arizona Attorney General's Office
    • John Rossman: Attorney, Moss and Barnett

    10:15 - 10:45 AM - Break & Networking


    10:45 - 11:45 AM - Breakout Session

    FCRA - Avoid Becoming a Casualty of the FCRA Litigation Minefield (Sponsored by Ontario Systems)

    • Amanda Loughmiller: Attorney, QSLWM
    • Lauren Wood: Attorney, QSLWM

    Disrupt Your Thinking: Measuring Success In Our Evolving World - The questions to ask vendors and yourself when identifying and pursuing true success. (Sponsored by TransUnion)

    • Erin Stewart: Director of Emerging Markets, Interactions
    • Cathal McCarthy: Corporate Advisor and Principal, Mac Sagebrush LLC
    • Nathan Anderson: Sales Director, Interactions
    Preparing Your Agent Workforce for the Digital Age - As the number of contact channels has continued to grow, agents have, in turn, been faced with more complex and frustrating calls. While consumers have been empowered with new tools, agents largely have not. This session will provide insight and tools to help navigate this challenge. (Sponsored by LiveVox)
    • Jim Lynch (Moderator): Sr. Director of Product Marketing I LiveVox, Inc.
    • Mike Rosenthal: President, SST, Senior Vice President, Alorica Financial
    • Alan Clayton: Chief Operating Officer,Frost-Arnett
    • Boris Grinshpun: General Manager, CRM I LiveVox, Inc.

    11:45 AM - End of Conference