• Agenda

    Monday, June 17

    6:00 - 7:30 PM - Opening Reception

    Tuesday, June 18

    7:30 - 8:00 AM - Registration, Breakfast & Networking

     

    8:00 - 8:15 AM - Welcome & Opening Remarks

     

    8:15 - 9:00 AM - Keynote

     

    9:00 - 9:10 AM - Thought Leadership Series

     

    9:10 - 10:00 AM - Forewarned is Forearmed

    The economic forecast, plus: what first party leaders will need to know to efficiently and effectively scale when the economic environment changes

     

    10:00 - 10:30 AM - Break & Networking

     

     

    10:30 - 11:30 AM - Day 1 Breakout Discussion

    Destined to Repeat? What the CFPB's rules mean for first-party collections (Sponsored by Ontario Systems)

     

    Contact Channels - Leveraging data to inform the expansion of low-cost channel alternatives (text, email, chat, etc.) (Sponsored by TransUnion)

     

    Leading Millennials - improve their experience and to create an inclusive and engaging experience. (Sponsored by LiveVox)

     

    11:30 AM - 12:30 PM - Lunch

     

    12:30 - 1:30 PM - Breakout Session

    Managing your TCPA Risks, with Emerging Technologies? - The latest on TCPA legislation and compliant text messaging strategies (Sponsored by Ontario Systems)

     

    Do These Numbers Bring You Joy? Organizing data and information to improve performance (Sponsored by TransUnion)

     

    Is your compensation in line with the industry? The latest trends on base pay, incentive, total compensation and benefits. (Sponsored by LiveVox)

    Tuesday, June 18 (continued)

    1:30 - 2:00 PM - Break

     

     

    2:00 - 2:30 PM - Robocall Blocking / Labeling

    Join a panel of experts as they share the latest in robocall rules and solutions.

     

    2:30 - 4:00 PM - Robocall Deep Dive

    Consult with solution providers to see how you can maximize your contact rates in this new environment.

     

    6:00 - 8:00 PM - Reception

    Wednesday, June 19

    8:30 - 9:00 AM - Breakfast & Networking

     

    9:00 - 9:15 AM - Opening Remarks

     

    9:15 - 9:25 AM - Thought Leadership Session

     

    9:25 - 10:25 AM - Fintech Panel: Wagging the Dog - Innovation Outpacing Regulation

    A look at how to become increasingly innovative in the face of outdated and slow to change regulations.

     

    10:25 - 10:40 AM - Break

     

    10:40 - 11:40 AM - Breakout Session

    FCRA - Avoid Becoming a Casualty of the FCRA Litigation Minefield (Sponsored by Ontario Systems)

     

    Can you measure the value of your strategies? How to structure tests to better evaluate and convey the expense and/or loss reduction your strategies are yielding. (Sponsored by TransUnion)

     

    11:40 AM - Closing Remarks