About The Event
Join the industry's first and only conference tackling the unique challenges of First Party Collections, Outsourcing, and Customer Care.
There is no better networking and idea-sharing event for creditors and first-party agencies.
Technology & Strategy
Improve your consumer experience and increase interaction with discussions in technology and strategies.
Learn from the new line of speakers we bring to each year's events.
Join your peers and engage in collaborative, interactive sessions, not lectures or infomercials.
Photos from the 2018 Summit
AI & Customer Preferences
There's a lot of speculation about how customers want to stay informed and how AI and general innovation can help us succeed in solving the customer, efficiency, and loss trifecta.
It's an undeniable threat to our traditional business model. Here, you'll get an in-depth review of the work being done to protect customers from losing contact with us and vice versa.
Digital Disruption In Collections
Open your eyes to the future of digital collections and the growing demand for a change to the traditional business model (call reduction, self-service negotiation, etc.)
TCPA Law Reviews & Consent
Gain critical insights from recent TCPA rulings to obtaining, revoking and transferring consent. How can we get better so we can continue to innovate and evolve?
Call Monitoring & Evaluation
Balancing the customer experience, compliance and collections effectiveness.
Find out if you are over or under investing with out bench-marking study on agency scorecards and oversight from across the industry.
Become A "Best Place to Work"
Learn how to reach new levels of workplace excellence and increase attraction, retention and financial performance.
Mishandling customers during disasters can compound an already challenging and stressful time for them and poses tremendous risk to the relationship and the company's reputation.
Some of Last Years Attendees
Over 120 Organizations
American First Finance
ARS National Services
Bank of America
BCA Financial Services
Discover Financial Services
Global Receivables Solutions
Hilton Grand Vacations
Nolan Real Estate
Radius Global Solutions
State Collection Service