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Photos from the 2019 Summit
About The Event
There is no better networking and idea-sharing event for creditors and first-party agencies.
Technology & Strategy
Improve your consumer experience and increase interaction with discussions in technology and strategies.
Learn from the new line of speakers we bring to each year's events.
Join your peers and engage in collaborative, interactive sessions, not lectures or infomercials.
Monday, June 17
6:00 - 7:30 PM - Opening Reception
Tuesday, June 18
7:30 - 8:00 AM - Registration, Breakfast & Networking
8:00 - 8:15 AM - Welcome & Opening Remarks
8:15 - 9:00 AM - Keynote: From Innovation to Preparation: Planning NOW for the Future
9:00 - 9:10 AM - Thought Leadership Series
9:10 - 10:00 AM - Forewarned is Forearmed
Industry Outlook: A look back at where we've been, what's changed and how all of that can inform and prepare us for potential swings in future delinquencies and operational strategies.
10:00 - 10:30 AM - Break & Networking
10:30 - 11:30 AM - Day 1 Breakout Discussion
Destined to Repeat? Disecting the most recent CFPB rules release and what they mean for you. (Sponsored by Ontario Systems)
Things you know—and things you don’t—about digital - Rethinking the way digital can be used to interact with – and even incent – customers to maximize interaction value and increase pay rates is critical. Get a look at the future of the collection business and best practices that can help you transform no matter where you are on the digital journey. (Sponsored by TransUnion)
Leading Millennials - As the workforce naturally evolves, so should our leadership. This discussion will take a look at what we know about millennials, their preferences and how best to ensure they're led in a way that results in high engagement and satisfaction. (Sponsored by LiveVox)
11:30 AM - 12:30 PM - Lunch
12:30 - 1:30 PM - Breakout Session
Managing your TCPA Risks, with Emerging Technologies? - The latest on TCPA legislation and compliant text messaging strategies (Sponsored by Ontario Systems)
Do These Numbers Bring You Joy? There's no shortage of data available, but using it to lay the groundwork for strong decision making is the difference maker. This session will provide insight and best practices to help your organization do just that. (Sponsored by TransUnion)
Is your compensation in line with the industry? The latest trends on base pay, incentive, total compensation and benefits. (Sponsored by LiveVox)
Tuesday, June 18 (continued)
1:30 - 2:00 PM - Break
2:00 - 3:00 PM - Robocall Blocking / Labeling
Educating attendees on actions taken to date, industry best practices, dispelling myths and a look at what lies ahead.
3:00 - 4:00 PM - Robocall Deep Dive
Consult with solution providers to see how you can maximize your contact rates in this new environment.
6:00 - 8:00 PM - Reception
Wednesday, June 19
8:30 - 9:00 AM - Breakfast & Networking
9:00 - 9:15 AM - Opening Remarks
9:15 - 10:15 AM - Technology Outpacing the Law? How State Regulators in Arizona use a ‘Sandbox’ to Encourage and Oversee Innovation
A look at how to become increasingly innovative in the face of outdated and slow to change regulations.
10:15 - 10:40 AM - Break
10:40 - 11:40 AM - Breakout Session
FCRA - Avoid Becoming a Casualty of the FCRA Litigation Minefield (Sponsored by Ontario Systems)
Can you measure the value of your strategies? How to structure tests to better evaluate and convey the expense and/or loss reduction your strategies are yielding. (Sponsored by TransUnion)
11:40 AM - End of Summit
The Innovation Habit - A Keynote from Sheri Fitts
Sheri will explain how you can leverage marketing, corporate branding and a finely-tuned digital strategy to attract clients, increase revenue, retain relationships and navigate the online world – all while closely adhering to regulatory compliance.
What are the working tools you need to innovate successfully today -- and plan effectively for tomorrow? Find out from keynote speaker and financial expert Sheri Fitts!
Over 120 Organizations
American First Finance
ARS National Services
Bank of America
BCA Financial Services
City of San Jose
Clearview Federal Credit Union
Credit One Bank
Discover Financial Services
Fifth Third Bank
First National Bank
Global Receivables Solutions
Hilton Grand Vacations
Merchants Credit Solutions
Nolan Real Estate
Porsche Financial Services, Inc.
Radius Global Solutions
Security National Automotive Company
State Collection Service
Toyota Financial Services
University Federal Credit Union
Van Ru Credit Corporation
W.S. Badock Corp