• The First Party Summit

    is BACK

    The Loews Hotel: Nashville, TN

    June 17-19, 2019

    Join the industry's first and only conference tackling the unique challenges of First Party Collections, Outsourcing, and Customer Care.

  • Registration Information

    Regular registration fee:

    The registration fee is $1070 per person. We do not offer a multiple registration discount for attendees from the same company.



    You may cancel by May 18, 2019 for a full refund, less a $95 admin fee. No refunds after May 18, but you can substitute another attendee at any time. Simple. This is one of the most generous conference refund policies you will find.

  • About The Event

    There is no better networking and idea-sharing event for creditors and first-party agencies.

    Technology & Strategy

    Improve your consumer experience and increase interaction with discussions in technology and strategies.

    Innovative Ideas

    Learn from the new line of speakers we bring to each year's events.

    Open Dialogue

    Join your peers and engage in collaborative, interactive sessions, not lectures or infomercials.

  • Testimonials

  • "Most beneficial conference I have attended."

    Clay Barker - Senior Manager, Operational Excellence at Monitronics Security

    "Absolutely a conference that will go in my budget next year."

    Dawn Wierzbicki - Chief Sales Enablement Officer, ERC

    "This conference encouraged real discussion."

    Dusty Whitesell - LiveVox

    "An opportunity to meet new potential vendors in a ​low-stress environment."

    David Guy, VP Collections and Customer Service, Conns Home

  • Agenda

    Monday, June 17

    6:00 - 7:30 PM - Opening Reception

    Tuesday, June 18

    7:30 - 8:00 AM - Registration, Breakfast & Networking


    8:00 - 8:15 AM - Welcome & Opening Remarks


    8:15 - 9:00 AM - Keynote


    9:00 - 9:10 AM - Thought Leadership Series


    9:10 - 10:00 AM - Forewarned is Forearmed

    The economic forecast, plus: what first party leaders will need to know to efficiently and effectively scale when the economic environment changes


    10:00 - 10:30 AM - Break & Networking


    10:30 - 11:30 AM - Day 1 Breakout Discussion

    Destined to Repeat? What the CFPB's rules mean for first-party collections (Sponsored by Ontario Systems)


    Contact Channels - Leveraging data to inform the expansion of low-cost channel alternatives (text, email, chat, etc.) (Sponsored by TransUnion)


    Leading Millennials - improve their experience and to create an inclusive and engaging experience. (Sponsored by LiveVox)


    11:30 AM - 12:30 PM - Lunch


    12:30 - 1:30 PM - Breakout Session

    Managing your TCPA Risks, with Emerging Technologies? - The latest on TCPA legislation and compliant text messaging strategies (Sponsored by Ontario Systems)


    Do These Numbers Bring You Joy? Organizing data and information to improve performance (Sponsored by TransUnion)


    Is your compensation in line with the industry? The latest trends on base pay, incentive, total compensation and benefits. (Sponsored by LiveVox)

    Tuesday, June 18 (continued)

    1:30 - 2:00 PM - Break


    2:00 - 2:30 PM - Robocall Blocking / Labeling

    Join a panel of experts as they share the latest in robocall rules and solutions.


    2:30 - 4:00 PM - Robocall Deep Dive

    Consult with solution providers to see how you can maximize your contact rates in this new environment.


    6:00 - 8:00 PM - Reception

    Wednesday, June 19

    8:30 - 9:00 AM - Breakfast & Networking


    9:00 - 9:15 AM - Opening Remarks


    9:15 - 9:25 AM - Thought Leadership Session


    9:25 - 10:25 AM - Fintech Panel: Wagging the Dog - Innovation Outpacing Regulation

    A look at how to become increasingly innovative in the face of outdated and slow to change regulations.


    10:25 - 10:40 AM - Break


    10:40 - 11:40 AM - Breakout Session

    FCRA - Avoid Becoming a Casualty of the FCRA Litigation Minefield (Sponsored by Ontario Systems)


    Can you measure the value of your strategies? How to structure tests to better evaluate and convey the expense and/or loss reduction your strategies are yielding. (Sponsored by TransUnion)


    11:40 AM - Closing Remarks

  • Some of Last Year's Attendees

    260 Attendees

    Over 120 Organizations

    Affinity Global

    Ally Bank

    American First Finance

    American Water

    ARS National Services

    Arvest Bank


    Ballad Spahr

    Bank of America

    BCA Financial Services

    Citizens Bank

    City of San Jose

    Clearview Federal Credit Union

    Commerce Bank

    Credit One Bank

    Cox Communications

    Crescent Bank


    Discover Financial Services

    Elevate Credit

    Eversource Energy


    Fifth Third Bank

    First National Bank

    Global Receivables Solutions

    Goldman Sachs

    GM Financial

    Hilton Grand Vacations

    Home Credit

    Liberty University

    Merchants Credit Solutions

    Nolan Real Estate

    Performant Corp

    Porsche Financial Services, Inc.


    Radius Global Solutions

    Regions Bank

    Sallie Mae

    Security National Automotive Company


    Speedee Cash


    State Collection Service

    Teleperformance ARM


    TD Bank

    Toyota Financial Services

    Trinity Health

    TXU Energy

    Union Bank

    University Federal Credit Union

    Van Ru Credit Corporation

    W.S. Badock Corp