• Keynote: From Innovation to Preparation: Planning NOW for the Future

    Sheri Fitts: Founder/CEO, ShoeFitts Marketing

    Sheri Fitts is well known in the financial industry as a true creative force…who would imagine it all started at the tender age of five, selling her own homemade rose petal perfume in baby food jars, door-to-door.

     

    Sheri is an author, speaker and podcaster with more than 30 years of industry experience in her pocket. She regularly shares her insights with financial organizations to help them make more connections by better leveraging marketing tools, creating a meaningful brand and developing a social media strategy that they can manage.

     

    She has received awards and recognition from the Plan Sponsor Council of America, Pension and Investments; National Association of Government Defined Contribution Administrators; and the International Association of Business Communicators.

     

    If all of that isn’t enough to pique your interest, Sheri was also named Paper Girl of the Year (1976). So you can be confident that when you work with Sheri, she delivers.

  • Forewarned is Forearmed

    Industry Outlook: A look back at where we've been, what's changed and how all of that can inform and prepare us for potential swings in future delinquencies and operational strategies.

    Peter Ghiselli: VP of Collections, TransUnion

    Peter Ghiselli is a seasoned executive in the financial services industry with expertise in operations, business development, finance, personnel management, training programs, compliance and information technology. His 25 year track record of leadership in establishing successful programs and directing operations span lending, risk management, collections and global information organizations.

     

    Peter’s career encompasses account acquisition, customer care, 1 st and 3 rd party collections, debt sales and debt purchasing in a variety of market verticals including bankcard, retail, education, auto, mortgage, consumer loans, energy, government, healthcare and telecommunications. In his current role as Vice President, Collections at TransUnion, Peter leads the business unit defining strategies, developing solutions, and directing go to market and selling activities.

    Ray Peloso: CEO, Katabat

    Ray Peloso is President and CEO of Katabat, and sits on Katabat’s Board of Directors. He brings 25 years of diverse consumer lending experience to Katabat, having held executive leadership roles at Royal Bank of Scotland, Capital One, Citibank, and MBNA. Ray’s prior expertise in consumer credit and lending underpins a clear vision and understanding of the challenges faced by Katabat’s clients in today’s rapidly evolving digital economy.

     

    Ray received a BA from Georgetown University and an MBA from Georgetown’s McDonough School of Business, where he is currently Chairman of the MBA Alumni Advisory Council.

    Michael Meyer: Chief Risk & Security Officer, MRS BPO

    Michael Meyer is the Chief Risk and Security Officer of MRS BPO LLC. He is responsible for overseeing the company’s governance, compliance, security strategy and technical innovation of enterprise risk management for its Fortune 500 clients. Michael also has the complex challenge of ensuring that MRS meets the evolving information security requirements of clients and privacy laws. Michael has been with MRS for over 19 years and has previously served in the CIO role. Prior to MRS, he owned an IT consulting company, taught large secure government systems globally and was in Military Intelligence.

     

    Michael has a Master’s degree in Technology Management from Georgetown University and holds a Bachelor’s degree in Computer Science from Rutgers University. In addition, Michael is a member of the International Association of Privacy Professionals (IAPP), Information Systems Audit Control Association (ISACA), the International Information Systems Security Certification Consortium (ISC2) and the Philadelphia chapter of InfraGard.

  • Boris Grinsphun: GM, LiveVox

    Boris Grinsphun has 18+ years of experiencing developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. His specialties include online customer experience, cross-channel enablement, and CRM implementations. Prior to joining LiveVox, Boris was the VP of Strategic Planning and Online Banking at US Bank and founder of Terafina, a leading provider of Omni Channel Sales Solutions with integrated Analytics & Mobile Capabilities.

  • Breakout Session 1: Day 1

    Destined to Repeat? Disecting the most recent CFPB rules release and what they mean for you.(Sponsored by Ontario Systems)

    Stephanie Jackman: Attorney, Ballad Spahr

    Stefanie H. Jackman is a partner in Ballard Spahr’s Consumer Financial Services group. Her practice focuses exclusively on complex litigation and compliance advice relating to all areas of federal and state consumer financial services laws. Ms. Jackman has handled dozens of federal and state enforcement actions and examinations involving collections issues, and regularly defends her clients in litigation involving the FDCPA, FCRA, TCPA and various federal and state UDAAP issues. Ms. Jackman also routinely assists her clients with internal servicing and collections compliance assessments and debt portfolio acquisition diligence.

    Gus Pelagatti: VP of Legal, TD Bank

    Gus Pelagatti Esq. serves as in-house counsel for TD Bank, N.A. in Mount Laurel, New Jersey, and specializes in the areas of servicing and collections for consumer products, including real estate secured, small business and unsecured loans. Prior to joining TD, Gus practiced defensive litigation in the areas of commercial, consumer finance, and products liability at Blank Rome, LLP in Philadelphia, PA.

    Things you know—and things you don’t—about digital - Rethinking the way digital can be used to interact with – and even incent – customers to maximize interaction value and increase pay rates is critical. Get a look at the future of the collection business and best practices that can help you transform no matter where you are on the digital journey. (Sponsored by TransUnion)

    John Sanders: Partner, Bridgeforce

    Bringing more than 24 years of experience, including progressive management positions in the financial services industry and entrepreneurial leadership roles in early stage companies, John Sanders works closely with clients ranging from global financial institutions to non-bank and specialty finance companies, as well as investment firms with interest in consumer lending on various strategic and tactical initiatives. This includes standing up and/or enhancing digital, fintech and operational capabilities, and providing business optimization solutions while successfully navigating the complex and everchanging regulatory and compliance landscape.

     

    John has been directly involved in five start-up companies and continues to serve as an advisor to numerous businesses that have gone from beginning stages to success. He has also led several critical initiatives related to credit bureau reporting and disputes. Consistent with his passion for new technology, John was invited to serve as Managing Partner and EVP of Operations of WhiteOptics—another start-up focused on developing new digital and energy- efficient solutions for the lighting industry—where he still serves as a board member.

    Michael Orefice: Director of Global IT, Bridgeforce

    Leading Bridgeforce’s ongoing focus in the delivery of technology-dependent business solutions and digital enablement, Michael Orefice has combined his experience in analytics and technology to develop business-enabling frameworks and architectures. Michael focuses on strategy and solution development at the intersection of business and technology. And over the past 25 years, he has led an advanced analytics company focused on quantitative sciences and predictive analytics for customer experience, as well as a global leader evangelizing continuous delivery for business and technology.

     

    Michael has expertise in financial-service IT, technology optimization, cloud computing, software development and service management. And he is committed to helping leaders accelerate business outcomes and drive operational agility. Michael's goal for clients is the development of advanced solution ecosystems that minimize their dependency on over- subscribed resources, so they can better drive top-line performance.

    Leading Millennials - As the workforce naturally evolves, so should our leadership. This discussion will take a look at what we know about millennials, their preferences and how best to ensure they're led in a way that results in high engagement and satisfaction. (Sponsored by LiveVox)

    Issac Goldman: COO, Vertican Technologies

    Isaac Goldman is Vertican Technologies’ Chief Operating Officer and strategic architect. He is a third-generation Accounts Receivable Management industry member, growing up going to collection conferences with his father and attending court with his grandfather. Isaac joined Commercial Legal Software, Inc. (CLS) in 2010, bringing with him an expertise in Business Operations, Mergers and Acquisition, and Product Development. Isaac lead CLS in its transformation into Vertican Technologies, and he led Vertican’s growth from 2013 to the present through several acquisition and business expansion strategies. His background and entrepreneurial spirit contribute to his passion for problem solving.

     

    Isaac studied continental philosophy at Eugene Lang, The New School for Liberal Arts and then at The New School for Social Research. Isaac uses his philosophy training, innate entrepreneurial spirit, and pragmatic approach to problem solving to eliminate operational waste and increase efficiencies, ROIs and profits at Vertican Technologies. Simply put, Isaac is a leader who rethinks and redeploys conventional wisdom to improve and invent.

    Jonathan Goldberg: President,

    National Recovery Associates

    Jonathan Goldberg has been involved in Accounts Receivable Management and consumer financial services for over a decade. Mr. Goldberg began his career in public relations, specializing in business and communications strategy for financial services companies and trade associations. Mr. Goldberg then joined a national debt buyer to oversee client relations and business development. Mr. Goldberg was a founding member of National Recovery Associates, Inc. in 2011. As President of the company, he has been instrumental in relocating the company’s headquarters to downtown Newark, NJ and developing the company’s rapidly expanding Loan Lifecycle Management program, building on the company’s portfolio management and debt recovery services with the augmentation of current loan services to the company’s product offering.

     

    Mr. Goldberg completed his undergraduate studies in Political Science and Near Eastern Studies at the University of Michigan, and attended the Graduate School of Political Management at the George Washington University where he concentrated in Corporate Public Affairs. He lives in South Orange, NJ with his wife, two young daughters and two rescue dogs.

  • Breakout Session 2: Day 1

    Managing your TCPA Risks, with Emerging Technologies? - The latest on TCPA legislation and compliant text messaging strategies. (Sponsored by Ontario Systems)

    Rozanne Andersen: VP & Chief Compliance Officer, Ontario Systems

    Rozanne Andersen serves as Vice President and Chief Compliance Officer for Ontario Systems, LLC, the leading provider of software, contact management and compliance consulting services to the Accounts Receivables Management (ARM) and Revenue Cycle Management (RCM) industry. Andersen has 30+ years of experience as general counsel, chief lobbyist, executive vice president and CEO of ACA International, as well as a practicing attorney specializing in banking and financial services. Named Attorney of the Year by Minnesota Lawyer magazine, and “Industry Champion” and one of “5 Women You Should Know” by Collections & Credit Risk magazine, she is the industry’s leading expert when it comes to ARM and RCM compliance. She also was placed on the short list for two international compliance awards: Chief Compliance Officer of the Year and the Lifetime Achievement Award for Services to the Compliance Industry.

     

    Andersen earned her J.D. from William Mitchell College of Law, and her B.S. from the University of Minnesota. In her current role at Ontario Systems, she keeps the leading technology and services provider to the ARM and RCM receivables industries on top of the constantly changing legal and regulatory environment, ensuring products and services allow clients to comply with the broad spectrum of state and federal requirements.

    Sara Woggerman: Compliance Consultant,

    Ontario Systems

    As the lead, in house Compliance Consultant for Ontario Systems, Sara Woggerman provides consulting solutions for banks, collection agencies, and other financial service providers to prepare them for regulatory examinations, manage litigation risk and improve the consumer experience. Sara is known for her passion in helping companies overcome their unique compliance challenges through delivery of compliance risk assessments, policy and procedure development, service provider management and oversight, and executive level training programs designed to help financial services companies mitigate risk. Sara has spent over eleven years in the accounts receivables management industry managing nearly two hundred collection service providers for debt purchasers and serving as the relationship manager to creditors.

     

    Prior to her position at Ontario Systems, Sara was an Agency Third-Party Compliance Manager for National Credit Adjusters, LLC, a larger market participant accounts receivable management debt purchaser based in Hutchinson, Kansas where she had direct compliance oversight over more than forty third-party collection agencies and managed a team of compliance auditors. Sara has also held service provider management and auditing roles at two of the largest debt purchasers, Asset Acceptance, LLC. and Portfolio Recovery Associates, LLC.

    Do These Numbers Bring You Joy? There's no shortage of data available, but using it to lay the groundwork for strong decision making is the difference maker. This session will provide insight and best practices to help your organization do just that. (Sponsored by TransUnion)

    Ryan Neuweg: CEO, NeuAnalytics

    Ryan Neuweg has over a decade of experience as a thought leader within the credit and collection industry. As CEO of NeuAnalytics, he has leveraged the power of technology to identify and alleviate some of the industry’s most complex performance and compliance issues. Throughout his tenure Ryan has been a trusted partner of some of the most notable banks, autos, utilities, and credit card issuers. Ryan is a graduate of the Eller School of Business at the University of Arizona.

    Is your compensation in line with the industry? The latest trends on base pay, incentive, total compensation and benefits. (Sponsored by LiveVox)

      Mike Bevel: Director of Education, insideARM

      Mike Bevel is the Director of Education for the iA Institute, as well as Lead Researcher for insideARM's Research Assistant program. As a 15-year media producer for, he's covered almost every aspect of the debt collection industry as an editor for the ARM Insider.

    • Robocall Blocking / Labeling Panel

      Educating attendees on actions taken to date, industry best practices, dispelling myths and a look at what lies ahead.

      Marybeth C. Degeorgis Sr. Director, Product Management, Communications Solutions

      Ms. Degeorgis has over 35 years’ experience in the Communications Industry. She has been with Neustar for ten years and is currently Sr. Director in Neustar’s Communications Solutions Organization with product management responsibility for the evolution of Neustar’s Caller Identity Services; a suite of solutions ensuring secure, accurate and enriched identity for the voice communications ecosystem.

       

      Over the course of her career, Ms. Degeorgis has launched a number of critical solutions for Carrier, MSO and Utility market clients, both here and abroad, spanning network interconnection, provisioning, billing, numbering, and now identity. She has also served in leadership positions for Standards development bodies here in the US and internationally [e.g. ATIS, ECTA, GSC].

       

      Prior to joining Neustar, Ms. Degeorgis held technical and managerial positions with Telcordia Technologies and Verizon Communications.

      Rebekah Johnson: CEO, Numeracle

      Founder and CEO of Numeracle, Rebekah Johnson is the industry’s leading expert in solving the challenges surrounding the improper blocking and labeling of legal business calls and returning trust to enterprise communications through the establishment of trusted identity. With over ten years of regulatory government and compliance experience, businesses have leaned on Rebekah’s expertise to guide them through the evolving complexities of maintaining trusted identity in a changing ecosystem.

       

      By joining together with carriers, analytics companies and device manufacturers, Rebekah and the Numeracle team are providing call delivery solutions to return visibility and control to the enterprise and are advocating on behalf of legal call originators spanning the commercial, utility, healthcare, resort management, and financial markets.

       

      Prior to founding Numeracle, Rebekah served on the FCC’s Robocall Strike Force on behalf of the Empowering Consumer Choice Working Group. She continues to act as Founder and Coalition Leader of the PACE Communications Protection Coalition and represents the voice of the enterprise through her leadership on the ATIS IP-NNI Task Force.

      Lavinia Kennedy: Director of Product Management, TNSI

      Lavinia Kennedy is the Sr. Product Manager for TNS’ Call Guardian, an industry-leading solution that uses real-time call events combined with crowd-sourced data to create accurate and comprehensive reputation profiles differentiating legitimate users of communications services from abusive, fraudulent, and unlawful users. Lavinia is responsible for the development and management of the TNS Call Guardian products and services roadmap.

       

      Prior to joining TNS, Lavinia worked for leading analytics providers and tier one communications providers. She came from Neustar where she spent 8 years leading product evolution for the NPAC, Neustar’s largest business unit, a cloud-based registry for telephone call and routing information. Prior to Neustar, Lavinia worked for Sprint and successfully managed the systems integration of number portability and billing platforms during the Sprint – Nextel merger.

       

      She holds a BA in Computer Information Science and Mathematics as well as an MBA in Global Management from Rider University where she played Division I women’s basketball.

      John Ayers: VP of Business Development,

      First Orion

      John Ayers focuses on strategic initiatives for First Orion, a leading developer of mobile app and in- network Call Management/Consumer Protection solutions. He co-led the company’s early work with the call originator industry and is responsible for the company’s participation in industry panels and regulatory proceedings. Prior to joining First Orion, John spent 12 years in the call identification industry with Neustar (via acquisition of TARGUSinfo).

      Jonathan Nelson: Director of Product Management, Hiya

      As Director of Product Management at Hiya, Jonathan Nelsen oversees Hiya's caller ID data intelligence, including both person/business identification and spam call detection. His team works with billions of data points globally every day to provide the most accurate caller information and protection against unwanted caller adversaries. Jonathan’s background in the computer security/hacking space gives him unique insight into the mindset of a scammer, while his professional experience allows that mindset to be applied to all of Hiya's services. He is also an active member of the ATIS IP-NNI task force working against call spoofing. Jonathan studied Computer Science at Montana State University and the University of Washington.

    • Technology Outpacing the Law?

      How state regulators in Arizona use a ‘sandbox’ to encourage and oversee innovation, and a look at how to become increasingly innovative in the face of outdated and slow to change regulations.

      Joann Needleman: Attorney, Clarkhill

      Joann Needleman is a member of the law firm Clark Hill PLC and the leader of the firm’s Consumer Financial Services Regulatory & Compliance Practice Group. Joann serves as a navigator to her clients seeking advice and guidance in the complex regulatory environment facing the financial services industry. Joann is a former member of the Consumer Financial Protection Bureau’s (CFPB) Consumer Advisory Board where she served as the subject matter expert for the debt collections market. Joann is a past President of the National Creditors Bar Association (NCBA).

      Shane Foster: Senior Litigation Counsel,

      Arizona Attorney General's Office

      John Rossman: Attorney, Moss and Barnett

      In his national practice dedicated to the financial services industry, John Rossman has shaped the law in numerous landmark cases that preserved and expanded the rights of financial services companies, including national banks, automobile lenders, fintech companies, collection agencies, debt buyers, mortgage lenders, creditors, and fellow lawyers.

       

      Licensed to practice in 15 courts and jurisdictions across the country, John regularly serves as counsel nationwide, both as a lead lawyer and as a learned strategist for local counsel. He advises and counsels financial services industry clients on regulatory compliance, defends them in claims and litigation, and advises them on best practices to prevent legal action.

       

      John also helps creditors navigate the Bankruptcy Code and courts and represents them to secure payments and collateral, make determinations for future services, and minimize preference liability.

    • Breakout Session 3: Day 2

      FCRA - Avoid Becoming a Casualty of the FCRA Litigation Minefield

      (Sponsored by Ontario Systems)

      Amanda Loughmiller: Attorney, QSLWM

      Amanda Loughmiller defends a national consumer reporting agency and creditors against FCRA litigation across the country. She also represents creditors and financial institutions in TCPA and FDCPA litigation as well as pursuing creditors’ remedies against consumers.

      Lauren Wood: Attorney, QSLWM

      Lauren Wood is a member of of Quilling's Consumer Financial Litigation team. Lauren's practice is primarily focused on financial litigation and defending consumer reporting agencies and financial institutions. She has particular experience with compliance issues regarding state and federal laws and regulations, as well as navigating a variety of contractual agreements.

       

      Prior to joining Quilling, Lauren represented colleges, school districts, and cities on a variety of issues, including employment, open meetings, contracts, open records, board representation and governance. She has experience representing clients in litigation, administrative hearings, and investigations.

       

      During law school, Lauren served as a judicial extern for the Honorable Barbara M.B. Lynn of the U.S. District Court of the Northern District of Texas.

      Can you measure the value of your strategies? How to structure tests to better evaluate and convey the expense and/or loss reduction your strategies are yielding. (Sponsored by TransUnion)

      Erin Stewart: Director of Emerging Markets, Interactions

      Erin Stewart, Interactions Credit and Collections Practice Lead and Sales Director, is a trusted advisor to organizations looking to reduce their operating expenses or increase their productivity and revenue. She has been leveraging her years of experience in Financial Services, Communications, and Call Center Management, to deliver innovate forward thinking ideas and solutions to assist care, billing, servicing, credit, and recovery organizations with meeting compliance readiness, operating efficiency, consumer experiences, and decreasing in delinquencies.

       

      Erin’s high energy and passion for solving challenges with innovative solutions fosters mutually beneficial relationships that executive’s value. On the weekends, you will find Erin with her husband at her daughter’s cheer competitions, her son’s baseball games, cuddling with their family dog or exploring new destinations that broaden their love for travel and adventure!

      Cathal McCarthy: Corporate Advisor, Interactions

      Cathal McCarthy is a C-level operations executive responsible for driving global growth and digital transformation at the some of the world’s most iconic brands.

       

      At Apple, Mr. McCarthy led Worldwide Sales, Customer Service & Contact Centre Technologies divisions, overseeing multiple global teams across 40 countries with +10,000 people while managing P&L responsibilities in a multi-billion-dollar environment. At eBay, he led the company’s North American corporate expansion and worldwide partner management. He also served in key leadership roles at Oscar, Marriott and Ziff Davis.

       

      As a consultant, speaker and interim operational executive, Mr. McCarthy now specializes in optimizing early to late-stage startups and public companies as they enter key inflection points in their growth lifecycle. He partners with CEOs and executive teams to enhance operational efficiencies, improve customer experiences and increase profitability.

      Nathan Anderson: Sales Director, Interactions

      Nathan Anderson is Sales Director for Interactions, the largest stand alone AI company in the world focused on leveraging a blend of artificial intelligence and machine learning, with the human touch, to elevate the communication process. Nathan joined Interactions in 2018 and is focused on educating and connecting companies in the credit and collections industry to Interactions' World Class Solutions.

       

      Before Interactions, Nathan spent the last two decades in the credit and collections industry starting as a collector back in 1995 and most recently as Director of Operations for Account Control Technology. Thru his career, Nathan has consistently utilized technology and process innovation to drive efficiency and create real market differentiators. Nathan's experience spans across credit card, auto, mortgage, utilities, and student loan verticals to name a few.